Ar Caller

4 days ago

Puducherry Puducherry, India Aegan Technologies Private Limited Full time

**Role**: Senior AR Caller

**Work location**: Pondicherry (Work from Office)

**Mode of interview**: Both Virtual and in person

**Prerequisites**:

- 1-6 years of experience in AR Calling (Denial management)
- Immediate joiners are preferred (Notice period up to 1 month is admissible)
- Responsible for calling Insurance companies (in US) on behalf of doctors/physicians and follow up on outstanding Accounts Receivable.
- To prioritize the pending/overdue tasks for calling/working from the aging basket.
- Should be able to convince the claims company (payers) for reprocessing the claims for payment of their outstanding claims.
- To check the appropriateness of the demographic/insurance information given by the patient if it is inadequate or unclear.
- To make a physical call by following the international norms and applicable rules for confidentiality and HIPAA compliance.
- Escalate difficult collection situations to the teams supervisors in a timely manner.
- Review provider claims that have not been paid by insurance companies or denied by the insurance companies.
- Handling patients billing queries and updating their account information.
- Working on denied claims by taking the appropriate action
- Routing denials to the correct department in case of fix the hole opportunities
- Escalate all avoidable denials to the teams supervisors where there is a direct revenue loss for the practice and the company.
- Sharing new findings with the teams supervisors and the team
- Post cash and write off the contractual adjustments accordingly while working on the accounts.
- Meeting daily/weekly and monthly targets set for an individual.

**Desired Profile**:

- Should be willing to work in US Shift.
- Experience in Denial Management (Healthcare Revenue Cycle Management) process.
- Strong written and verbal communication skills.
- Good computer skills including Microsoft Office suite.
- Ability to prioritize and manage work queue.
- Ability to work independently as well as in a team environment.
- Should be a result oriented person and works towards solving the issues instead of dragging the issues.
- Strong analytical and problem-solving skills.
- Good typing skills with a speed of min 30-35 words /mi. Role & responsibilities

**Perks and benefits**:

- Competitive Salary
- Subsidized Dinner
- Pick up and Drop Cab facility

**Benefits**:

- Food provided

Work Location: In person

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