Customer Service Executive

18 hours ago


Pune, India Abacus Consultants Full time

**1 - 3 years**:
**Any Graduate**:
**Voice Porcess
- Inbound -Cross Sell**:
**4 lkh ~ 4 lkh**:Designation
- Senior Executive
- Exp
- 1-3 years
- Location -Koregaon Park, Pune**POSITION DETAILS**

**Position Title/Functional Designation**
Executive/ Senior Executive

**Company**
Poonawalla Fincorp Ltd

**Division / Department**
Customer Service

**Location**
Corporate Office

**Principal Accountabilities**Manage Calls received in the Customer Care Toll free number and resolve customer queries
Qualification, Experience & Skills
Qualification - Minimum Graduation in any stream
Experience - Minimum 1-3 Years in the Customer service
Targeted companies
Exposure to lending products preferred.
- Banking & NBFC
Skill Set
Excellent English Communication & Writing Skills
Microsoft Office fluency required
- Must be able to react to changes quickly and shift priorities as needed
- High level of reliability and encouragement
- . Outstanding negotiation skills with the ability to resolve issues and address complaints.
Capture correct Customer related information on the CRM
- Effective organizational and time management skills with the ability to work effectively and meet deadlines
- Deliver actionable services to multiple internal support groups as required

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