
Operations Executive
4 days ago
**Job Title**: Operations Executive
**Department**: Operations / Customer Support
**Job Overview**:
**Key Responsibilities**:
- Export and monitor daily delayed, pending, and at-risk delivery cases
- Coordinate with logistics/courier partners to obtain Estimated Delivery Dates (EDDs)
- Communicate delivery delays and updates to customers clearly and promptly
- Generate daily/weekly reports on delivery status and escalations
- Manage and close logistics-related CRM tickets with accurate resolutions
- Ensure timely follow-ups with internal teams and external partners to avoid escalations
**Key Skills & Requirements**:
- Basic spoken and written English
- Strong follow-up and coordination skills
- Punctual, organized, and detail-oriented
- Comfortable working with data and Excel/Google Sheets
- Prior experience in logistics coordination or customer support is a plus
- Ability to multitask and manage delivery escalations professionally
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Fixed shift
Work Location: In person
Application Deadline: 28/06/2025
Expected Start Date: 01/07/2025
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