Customer Service Representative

**Job Title**: Customer Support Executive - Corporate Gifting

**Location**: Ekkatuthangal

**Job Type**: Full-Time

**About Us**:
Officeoye is a fast-growing corporate gifting company specializing in providing premium, personalized gifts that strengthen client and employee relationships. Our team is committed to delivering exceptional service and unforgettable gifting experiences. As we expand, we’re looking for a detail-oriented and proactive Customer Support Executive to join us and provide top-notch support to our clients.

The Customer Support Executive will be responsible for managing client inquiries, resolving issues efficiently, and ensuring a seamless and satisfying customer experience. You’ll work closely with sales and operations teams to address customer needs and contribute to building lasting relationships.

**Key Responsibilities**:

- **Customer Communication**:

- Assist clients with product selection, order status, pricing, and delivery updates.
- Address and resolve customer complaints effectively, providing timely solutions.
- **Order Management**:

- Coordinate with internal teams to process and monitor orders from initiation to delivery.
- Keep customers informed on order progress, delivery schedules, and any potential delays.
- Work with vendors and logistics partners to ensure timely and accurate order fulfillment.
- **Product Knowledge & Recommendations**:

- Develop an in-depth understanding of our product range and custom branding options.
- Guide customers on product choices that meet their corporate gifting needs and budgets.
- Stay updated on industry trends to offer clients fresh and unique gifting ideas.
- **Customer Retention & Relationship Building**:

- Proactively follow up with clients post-delivery to ensure satisfaction and obtain feedback.
- Maintain long-term client relationships through excellent service and effective follow-up.
- Identify and escalate potential business growth opportunities to the sales team.
- **Documentation & Reporting**:

- Maintain accurate records of customer interactions, orders, and resolutions.
- Generate reports on customer feedback, complaints, and satisfaction metrics.
- Assist in compiling FAQs and support materials to streamline customer interactions.

**Qualifications & Skills**:

- Bachelor’s degree in Business, Communications, or a related field.
- 1-3 years of customer service experience, preferably in retail, e-commerce, or gifting sectors.
- Strong communication skills, both verbal and written, with a professional and friendly demeanor.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Excellent problem-solving skills and a proactive attitude.
- Proficiency in CRM software, MS Office, and familiarity with online chat tools.
- Knowledge of corporate gifting industry trends is a plus.
- Females are most welcome.
- Speaking Hindi is an added advantage.

**What We Offer**:

- Competitive salary with performance-based incentives.
- A supportive and collaborative work environment.
- Opportunities for growth and professional development.
- Employee discounts on corporate gifts and other perks.

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹32,146.21 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Life insurance

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Weekend availability

Supplemental Pay:

- Performance bonus
- Quarterly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 8925847870
Application Deadline: 19/11/2024
Expected Start Date: 20/11/2024