People Services

ABOUT US:
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

OUR PEOPLE:
People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

ROLE PROFILE:
Reporting to People Services & Solutions Employee Relations Lead this role will play a pivotal role in ensuring the seamless execution of our Employee Relations processes and policies globally. This role will be part of a team of specialists who manage and resolve queries from our people leaders, providing ER expertise in partnership with our ER COE and people partners.

ROLE SUMMARY:
- As part of our supportive and inclusive People Function, this role will be part People Services & Solutions team and will provide first line ER support to our people leaders on a wide variety of employment related issues, ensuring that our standards for quality and timeliness are met.- Providing advice & guidance across a full range of employee relations topics, this role will also play a key part in identifying and supporting process improvements, ensuring we remove friction and enhance colleague experience.

WHAT YOU'LL BE DOING:
- Responsible for case intake, evaluation of severity and priority to triage ER queries, ensuring timely, consistent resolution and accurate service delivery.- Ensure employee queries are addressed accurately and efficiently. Handle ER cases and provide solutions to sophisticated issues in a timely manner.-
- Ensure accurate, timely and consistent ER case recording and ER data management using our case management system. Identify trends across businesses and geographies to recommend proactive measures creating positive impact on colleague experience.- Ensure Employee Relations case management meet quality standards and service level agreements and provide high-quality service.- Provide inputs and support in identifying and implementing corrective actions as needed to drive process efficiency, manage risk and enhance colleague experience. Partner with the people operations team to identify areas for streamlining processes and improving service excellence.- Ensure that you are well-versed in processes, policies, and systems.

WHAT YOU'LL BRING:
- Experience in ER practice and process, ideally within a service delivery team operating globally.- Proficiency in ServiceNow or other ER/HR case management systems is crucial.- A collaborative approach to delivering shared success, both when working within our own team and with our wider partners.- The ability to advise, coach and upskill our People Leaders as you take them through ER issues.- Ideally educated to degree standard or hold a bachelor’s degree in a relevant field (business management, people management, operations, etc.).- Excellent written and verbal communication skills, you’ll be customer focussed and dedicated to delivering great experiences.- Data-driven mindset with a focus on continuous improvement.

WHAT YOU’LL GET IN RETURN:
- The opportu