People Services Team Leader

WHO YOU ARE

You have passion for working with people and you successfully lead them by example. You have strong knowledge of HR/Payroll environment, process and systems (with min. 10+ years of experience) or you are experienced in multicultural and multinational organizations, preferably in HR shared services Industry. Communication in English is your strong point and you are eager to use it while cooperating with various partners all over the world. You have a service oriented and customer focused background, a strong drive and the ability to take decisions and delegate. You have understanding and passion for IKEA values and want to share it with your team.

You

• have passion for working with people and you successfully lead them by example,

• communication in English is your strong point, and you are eager to use it while cooperating with various partners all over the world

• bring a true passion for people and enjoy working in a vibrant and changing environment,

• are passionate about transition and leading the change

• have a service oriented and customer focused background, a strong drive and the ability to take decisions and delegate,

• have strong knowledge of HR Processes (including Payroll) (with min. 5 years of experience) with min 3yrs of People Manager experience.

A DAY IN YOUR LIFE WITH US

As the leader of a GBO People Services team, you're responsible to lead one of the GBO People Services teams (People Operations Support), which is responsible for manage and support the HR/Payroll process and systems as per defined and agreed scope, execute delivery of services on high professional standard and strive to meet or exceed agreed service levels.

• lead the P&C Operations Support activities and deliverables to enable the operations to focus on an end user support and delivering efficient services

• manage delivery of the global business support activities in close collaboration with Digital People Domain and People Services team,

• steer team performance and deliverables in line with the GBO People Services goals,

• work with GBO Operational SMEs and CI Function on the Continuous Improvement agenda (process and tools improvement) to drive the service efficiency

• support solving problems and independently resolve first level escalations

• follow-up on the status of outstanding issues

• recruit competent new co-workers that will fit to the team

• take an active role in coaching and developing P&C staff knowledge, skills and competence

• be responsible for coordination of trainings, keeping high level of motivation and other activities related with team leading

• be a part of a work environment where the IKEA culture is a strong and living reality

• active participation & coordination in relevant project deliverables

• foster strong relationships with partners.

• allocate team resources effectively.

• recruit, coach, and develop team members.

• motivate the team to deliver outstanding service.

This role is situated within Bangalore and will report directly to the GBO People Operations Support Manager.

ABOUT THIS WORK AREA

Global Business Operation (GBO) is a function within the IKEA Group of companies. We work with transactional services in the field of Finance and HR. We deliver our services through our regional hubs, located in Poznan, Shanghai, Bangalore and Baltimore.

Together as a team

In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.