Service Advisor

1 week ago

Bengaluru Karnataka, India Nandi Toyota Full time

Goals
- Ensure that the Customer Service department contributes to customer satisfaction by providing optimal customer care
- Ensuring high quality of service work
- Promote the Dealer’s Customer Service department’s capabilities and strengths to increase customer market share
- Determine customers’ needs and communicate these to the service shop to fix it right the first time and deliver the vehicle on time
- Achieve targeted service appointment rate
- Identify potential marketing opportunities
- Promote Dealer service benefits to potential customers and increase Service and Parts sales
- Contribute to new vehicle sales
- Reduce customer no-show rate

Main Tasks
- Ensure speedy maintenance and repair through clear identification of customers’ needs and accurate repair order preparation
- Utilize the Service Appointment System to maximize the facility and manpower capacity
- Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats, etc.)
- Provide clear cost estimate and keep customers informed of work progress
- Monitor the work progresses and keep customers informed of changes to cost and or completion times.
- Create clear and precise customer invoices that show and itemize all parts, labor and lubricant charges
- Actively promote the services and benefits of the Dealer’s service and parts departments to all customers
- Take all necessary actions to resolve customer complaints in the shortest possible time
- Ensure customers’ vehicles are clean and ready according to the promised completion time
- Ensure all filing is kept up-to-date (including customer history files and regular purging of inactive customer files)
- Conduct customer service reminders
- Carry out the service delivery to the customer with a high emphasis on clear job explanation and associated charges
- To adhere to systems and policies of the organization

Authority and Organizational Position
- Advise customers and answer the service and repair inquiries
- Works in conjunction with other managers to optimize service shop utilization
- Reports to Assistant Manager - Service Rec

Pay: ₹25,000.00 - ₹30,081.74 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

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