Bilingual Customer Service Representative

19 hours ago

Chennai, India Remitbee Full time

**About Remitbee**

Remitbee is an online money transfer and currency exchange platform. Customers can send money to over 90 countries from Canada using the web and mobile devices. We are just at the beginning of our growth and have ambitious plans to bring our service to all the countries on Earth.

**About the role**:
At Remitbee, we value customer care and satisfaction greatly. We are therefore looking for outgoing and enthusiastic individuals for our customer service representative roles. As a bilingual customer service representative, you will be responsible for managing and directing inbound/outbound communication with in-person customer service interaction, with a specific emphasis on the Tamil language.

**Additional description**:

- Answer inquiries through the intended method of communication graciously and in a customer-oriented manner
- Guide and instruct customers when they are navigating Remitbee platforms
- Efficiently and effectively follow up with customers, companies and other leads to maintain relationships
- Exhibit exceptional negotiation and conflict resolution skills when communicating with irritated customers
- Maintain detailed and organized documentation of communicated inquiries and conversations

**Applicant Requirements**
- Must be able to communicate in Tamil with at least professional work proficiency (fluent) and English.
- Must hold a High School Diploma
- 2+ years of customer service experience
- Exceptional verbal and written communication skills
- Able to effectively manage time and keep organized
- Advanced critical-thinking and problem-solving skills
- Proficient in required programs and Software

**Applying**

To stay in touch with Remitbee and keep up to date on all open opportunities, follow us on LinkedIn

**Salary**: INR 20,000 to INR 35,000 per month

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- Tamil (required) & English
- Hindi (Optional)

**Salary**: ₹15,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Morning shift

**Experience**:

- Customer service: 1 year (required)

**Speak with the employer**

+91-XXXXXXXXXX

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