Customer Service Representative

3 hours ago

Chennai, India HCLTech Full time

✨ Looking for Your Next Career Move? Join HCL’s Email Back Office Team Senior Customer Service Representative – Email Back Office Location: Chennai (WFH / Hybrid) Shift: Night Shift (Saturday to Friday, 5 working days, 2 weekly offs including Saturday & Sunday) Education: Graduate / Postgraduate ✅ Apply Now Send your resume to: About the Role HCL is hiring Senior Customer Service Representatives for our Email Back Office team. This role is ideal for professionals with strong analytical and communication skills who can deliver exceptional customer experiences in a fast-paced environment. Key Responsibilities Review and analyze customer issues using internal tools and templates. Respond to customer queries via email with clear, accurate, and professional communication. Document issues, update customer records, and categorize cases appropriately. Handle store-based, employee-based, and digital coupon-related concerns. Ensure timely follow-up and resolution to maintain a positive customer experience. Learn and adapt quickly to new processes and methods of resolution. Required Skills & Qualifications Minimum 1 year of work experience , preferably in a USA-based environment . Strong English written and verbal communication skills . Excellent analytical and problem-solving abilities . Attention to detail and ability to work independently. Why Join HCL? Opportunity to work with a global leader in IT services. Flexible work mode: Work From Home / Hybrid . Growth-oriented environment with continuous learning.

  • Customer Service Representative

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    Chennai, Tamil Nadu, India Fenlyon Full time ₹ 4,00,000 - ₹ 6,00,000 per year

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    3 days ago

    Chennai, India HCLTech Full time

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    3 days ago

    Chennai, India HCLTech Full time

    ✨ Looking for Your Next Career Move? Join HCL’s Email Back Office Team! Senior Customer Service Representative – Email Back Office 📍 Location: Chennai (WFH / Hybrid) 🕒 Shift: Night Shift (Saturday to Friday, 5 working days, 2 weekly offs including Saturday & Sunday) 🎓 Education: Graduate / Postgraduate ✅ Apply Now 📧 Send your resume to:...

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    3 days ago

    Chennai, India HCLTech Full time

    ✨ Looking for Your Next Career Move? Join HCL’s Email Back Office Team! Senior Customer Service Representative – Email Back Office Location: Chennai (WFH / Hybrid) Shift: Night Shift (Saturday to Friday, 5 working days, 2 weekly offs including Saturday & Sunday) Education: Graduate / Postgraduate ✅ Apply Now Send your resume to: About the Role HCL is...

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    12 hours ago

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    4 days ago

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    4 days ago

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    2 days ago

    Chennai, India HCLTech Full time

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