Customer Service

5 days ago

Mylapore Chennai Tamil Nadu, India CADD Centre Full time

**Job Summary**:
The primary responsibility of this role is to manage incoming leads by engaging in professional communication, understanding their requirements, and assigning them to the appropriate manager for further action. The employee serves as the first point of contact for leads, ensuring a seamless handover process while maintaining a positive experience for potential clients or customers. This role requires strong communication skills, organizational abilities, and a customer-focused mindset to support the overall sales or service process.

**Qualifications and SkillsEducation**:

- Bachelor’s degree in Business, Computer Science, Engineering, or a related field (preferred).

**Skills**:

- Strong communication, presentation, and interpersonal skills.
- Technical expertise with the ability to explain complex concepts in simple terms.
- Problem-solving abilities and attention to detail.
- Tools - Word, Excel, Etc,.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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