Customer Care Associate

2 days ago

Laxmi Nagar Delhi Delhi, India Aditya Birla Fashion and Retail Full time

The sales of the retail store depends on how well the customers are greeted when they enter the store and how are they made to select the apparel of their choice from those that are displayed. The CCAs provide the proper experience to the customers, and they also have to deal with the visual merchandisers for proper display at the stores, maintain the inventory check, and have to report to the store manager providing him all the details of the store.

**The challenges faced by the CCAs currently are**:

- Long standing hours, leaves and no weekly off in certain cases
- Housekeeping staff does not agree with the staff in certain cases
- Compa-ratio is less than 1 in the case of CCAs due to the presence of foreign brands
- Some customers are really rude, some come just for recreational/ window shopping

**Accountabilities**
- Customer Service
- Visual Merchandising
- Cash Management
- Standard Operating Procedures
- Achieving the Sales targets

**Competencies**
- Achievement Orientation
- Self Confidence
- Teamwork
- Customer Focus
- Service-Orientation
- Planning Skills (PS)

**Job Types**: Full-time, Regular / Permanent

**Benefits**:

- Life insurance

Schedule:

- Morning shift

Ability to commute/relocate:

- Laxmi Nagar, Delhi, Delhi: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Retail sales (preferred)
- Fashion retail (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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