Customer Care Executive

1 week ago

Delhi, India HIVADO Full time

Job Title : Customer Care & Tele-Sales Associate
Reports To : Founder / CEO
Location : Bangalore

Key Responsibilities:

Customer Care (Inbound)
• Handle inbound calls, WhatsApp queries, and emails for order status, returns, product questions.
• Deliver prompt, polite, and solution-oriented responses to ensure high customer satisfaction (CSAT).
• Maintain detailed records of interactions in CRM / Excel.

Tele-Sales (Outbound)
• Make outbound calls to:
• Upsell / cross-sell grooming kits and bundles.
• Win back lapsed customers with offers.
• Confirm orders and reduce COD returns.
• Achieve daily / weekly call and conversion targets.

Feedback & Insights
• Capture customer feedback and product suggestions and share structured reports with marketing and product teams.
• Flag recurring pain points (delivery issues, product queries, etc.) to improve CX.

Requirements
• 1–3 years of experience in customer care / tele-sales, preferably in FMCG, personal care, or D2C brands.
• Strong communication skills in English + Hindi + Kannada (multi-language a plus).
• Ability to handle customer concerns with patience and empathy.
• Comfortable working with CRMs, Excel, and call logging tools.
• Hustler mindset – sales-driven with customer empathy.

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