Customer Relationship Officer

8 hours ago

Chandigarh Chandigarh, India Maya Biotech PVT LTD Full time

**Key Responsibilities**:

- Handle order processing efficiently from initiation to fulfillment.
- Communicate with clients to provide updates and address concerns.
- Optimize processes to improve workflow efficiency and ensure timely delivery.
- Track and analyze customer satisfaction feedback for continuous improvement.
- Collaborate with sales, production, design, purchase, and dispatch teams to streamline fulfillment.
- Work on getting repeat orders by maintaining strong client relationships.
- Enhance the company's portfolio by adding new products from existing clients.
- Ensure compliance with company policies, industry regulations, and confidentiality protocols.

**Requirements**:

- Bachelor's degree in Business Administration, Operations, or a related field.
- Proven experience in process coordination, order management, or a similar role.
- Strong communication and organizational skills.
- Ability to multi-task and work in a fast-paced environment.
- Proficiency in MS Office and process management tools.
- Ability to maintain confidentiality and handle sensitive data responsibly.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- process coordination, order management: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 7696275721

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