Customer Relationship Officer

6 days ago

Chandigarh Chandigarh, India P.P. Jewellers Full time

Greet and welcome customers to the jewellery store in a friendly and professional manner.
Assist customers in their jewellery selection by providing product information, explaining features and benefits, and suggesting suitable options based on their preferences.
Build strong customer relationships by providing exceptional service and personalized attention to each customer.
Address customer inquiries, concerns, and complaints promptly and effectively, ensuring customer satisfaction.
Assist customers with jewelry fittings and adjustments, ensuring a comfortable and proper fit.
Maintain a clean and organized store environment, including merchandise displays and showcases.
Collaborate with the sales team to achieve individual and store sales targets.
Provide customers with information regarding jewelry care, maintenance, and cleaning techniques.
Conduct follow-up activities to ensure customer satisfaction and foster long-term relationships.
Collaborate with marketing and advertising teams to promote sales events, new collections, and special offers.
Stay knowledgeable about the company's policies, warranties, and after-sales services.
Participate in team meetings and provide feedback and suggestions for improving customer experiences.
Adhere to all company policies and procedures, including security measures and ethical business practices.

Smart female graduates with strong personality & excellent interpersonal skills will be preferred.

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7450002828

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