Programmer Writer

**Company Overview**:
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

**What You'll Do**:
In this position, you’ll primarily be responsible for helping our team create content that helps software developers to integrate their software with Docusign using our APIs and SDKs, and extension apps. The content you create must distill complex technical information into easy-to-understand guidance while conforming to our high quality standards. Secondary responsibilities include helping our team write blog posts, create videos, and other developer-focused content as needed.

This position is an individual contributor role reporting to Senior Manager, Development Content.

**Responsibility**
- Write or create content that explains complex technical concepts in easy-to-understand guidance for software developers
- Coordinate publication with the content team
- Work closely with engineering, product management, and developer marketing
- Follow defined standards and processes to ensure quality and consistency
- Create developer content for various content types, such as videos, blog posts, API success stories, and code examples
- Improve existing documentation continuously based on developer feedback and analytics
- Participate in select Docusign conferences, webinars, meetups, and hackathons to promote Docusign development technologies and to gather feedback directly from external developers

**Job Designation**:
**Hybrid**:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

**What You Bring**:
**Basic**
- Bachelor's degree in Computer Science or related field
- 7+ years related job experience to include developer documentation, SDK and API documentation, technical documentation, and user guide development
- Able to work with colleagues located in various time zones

**Preferred**
- 7+ years of experience with SaaS developer content creation for enterprise-class software
- Experience in a corporate/enterprise environment
- Proficiency with one or more programming languages, preferably C#, Java, Node.js, PHP, Ruby, or Python
- Excellent prioritization and time management skills
- Excellent orientation to detail and quality in writing output that makes complex technical concepts and instructions clear and simple
- Excellent problem-solving and decision-making skills; comfortable with ambiguity in a fast-paced business environment
- Self-directed and proactive
- Clear sense of accountability and ownership
- Focused on goals and the overall team and company objectives
- Familiarity with OAuth
- Familiarity with Postman and Swagger files
- Familiarity with git and popular IDEs
- Familiarity with CMS platforms such as Contentful

**Life At Docusign**:
**Working here**

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

**Accommodation**

**Our global benefits**:
**Paid time off**:

- Take time to unwind with earned days off, plus paid company holidays based on your region.

**Paid parental leave**:

- Take up to six months off with your child after birth, adoption or foster care placement.

**Full health benefits**:

- Options for 100% employer-paid health plans from day one of employment.

**Retirement plans**:

- Select retirement and pension programs with potential for employer contributions.

**Learn