Project Support Officer

3 days ago

Gurgaon, India Insight Enterprises, Inc. Full time

**Requisition Number**:88527**

Role Purpose:
Understanding customer needs and requirements to develop effective quality control processes.

Devising and reviewing project management related products. He/she will report to the QA manager and will be part of the EMEA PMO department within Service Design & Delivery.

Principle Accountabilities & Responsibilities:

- Understand customer needs and requirements to develop effective quality control processes
- Review specifications for Projects or processes
- Ensure adherence to health and safety guidelines as well as legal obligations
- Support inspectors, technicians and other staff and provide guidance and feedback
- Support all Projects development procedures to identify deviations from quality standards
- Keep accurate documentation and perform statistical analysis
- Solicit feedback from customers to assess whether their requirements are met
- Submit detailed reports to appropriate executives.
- Be on the lookout for opportunities for improvement and develop new efficient procedures
- Carry out assurance and exception checks at key stages of the products in order to ensure the correct information is reflected on the system at any point in time, and ensure any errors are corrected promptly
- Carry out assurance and exception checks on expected documentation per project
- Track, compile, and report operational and financial information relating to service delivery including the reporting of performance indicators, deviations, and technical data

**Key Skills, Knowledge and Experience**:

- 4-6 years of related experience
- Ability to plan, organise and prioritise workload, including coordinating with others
- Good numeracy skills and ability to manipulate financial data
- Strong attention to detail and ability to deliver a high quality of work with mínimal errors
- Experience of working within a high performing team within a fast-paced, target driven environment
- Excellent organizational skills, prioritizing and working to tight deadlines
- Previous experience working with PMIS tools (preferably Clarizen) and/or ITSM tools

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
- Founded in 1988 in Tempe, Arizona
- 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions for organizations across the globe
- $8.3 billion in revenue in 2020
- Ranked #360 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
- 2021 Intel Innovation Partner of Year, 2021 Microsoft Worldwide Customer Experience Partner of the Year
- Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT)
- Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India

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