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Booking Executive

2 weeks ago

Pune District Maharashtra, India Usurp HRTech solutions pvt Ltd Full time

**Job Title**: Booking Executive

**Company name**: Offbeat Tracks

**Location**: Pune (On-site)

**Experience**: 1 to 4 years

**Key Responsibilities**:

- Assist clients in **creating travel itineraries** and recommending suitable destinations, accommodations, and travel options.
- **Make reservations** for flights, hotels, and tours using various booking platforms.
- **Negotiate** with vendors to secure the best deals for clients.
- **Process payments and refunds** accurately and efficiently.
- Provide **travel-related information** and updates to customers in a timely manner.
- Handle **customer inquiries and complaints** professionally, ensuring customer satisfaction.
- Demonstrate strong **analytical skills** to compare and select the best travel options available.
- Work with a focus on delivering **exceptional customer service** at every stage of the booking process.

**Requirements**:

- 1-4 years of experience in travel booking, itinerary creation, or a related field.
- Familiarity with online booking systems and travel platforms.
- Strong **negotiation** and **customer service** skills.
- Ability to handle **payment processing**, refunds, and issue resolution.
- Excellent **analytical skills** to find and recommend the best travel options.
- Proficient in handling **customer complaints** and providing effective solutions.

**Job Types**: Full-time, Permanent

Pay: ₹200,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Application Question(s):

- How many years of experience do you have in booking?
- How many years of experience in travel industry?
- Are you willing to relocate to pune?
- How do you rate yourself in communication?

Work Location: In person