International Voice Process Customer Care
2 days ago
? Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to
delinquent accounts. Appropriately follows up with customers when commitments for payment are not met
? Logs all borrower contacts into the loan servicing system
? Offer long term resolutions to customers to resolve delinquency
? Proficient use of an autodialing system to maximize effectiveness and increase contact ratios
? Required to make the prescribed number of contacts during the daily work schedule
? Familiar with the customer relations functions and the services offered
? Perform miscellaneous job-related duties as assigned by the department manager
EDUCATION / EXPERIENCE
? This position requires strong customer service skills
? Must be fluent in English
? Overall knowledge and experience in mortgage loan servicing desirable but not required
? Graduate degree is preferred
? Undergraduates must have at least 6 months call center experience
WORK SCHEDULE OR TRAVEL REQUIREMENTS
? Must be willing to work in US timings
Schedule:
- Day shift
- Monday to Friday
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- International voice process: 1 year (preferred)
- International Calling: 1 year (preferred)
- finance / Loans: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: On the road
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