International Voice Process

2 weeks ago

Bengaluru Karnataka, India AFORV Full time

Job Title: International Voice Process - Outbound

**Location**: Bangalore (Work from Office)
**Experience**: 1-5 Years
**Shift**: US Shift (Rotational)

We are hiring experienced professionals for our **International Outbound Voice Process** team. The role involves engaging with international customers, managing outbound calls, and delivering excellent communication with focus on customer satisfaction.

**Responsibilities**
- Handle outbound international calls to customers/clients in US region.
- Communicate effectively in English with clarity, professionalism, and confidence.
- Understand customer needs, provide relevant information, and ensure issue resolution/escalation.
- Maintain call quality standards, customer experience, and productivity metrics.
- Update call logs, records, and ensure timely follow-ups.
- Adhere to company policies, shift schedules, and compliance requirements.

**Requirements**:

- **Experience**: 1-5 years in International Voice Process (Outbound preferred).
- Excellent verbal communication skills in English.
- Ability to work in **US Rotational Shifts**.
- Strong interpersonal, listening, and customer-handling skills.
- Immediate joiners preferred.

**Important Note**
- This is a **Work from Office role in Bangalore**.

**Job Types**: Full-time, Permanent

**Benefits**:

- Commuter assistance
- Health insurance
- Provident Fund

**Experience**:

- International Outbound sales: 1 year (required)

Shift availability:

- Night Shift (required)

Work Location: In person

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