International Voice Process

2 days ago

Pune District Maharashtra, India impact pvt Full time

**Role : International Voice Process**

Experience : Fresher to 7 years of experience into International Voice Process

Location : Pune/Mumbai/Bangalore

Shift : Night Shift

Salary:
For Freshers : 25K CTC

6 Months of experience : up to 28K CTC

7 Months to 3 years : Up to 40K CTC

5 years to 7 years : Up to 60K CTC

Education : HSC / Graduation

Notice : Immediate

**Detailed JD**

**Overall, Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.**
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Strive and achieve SLA target and business outcome indicators defined by the client

**Job Responsibilities / Authorities**
- Walk customers/ Provide navigational support on self-service portal
- Adhere to all company or departmental policies and procedures (personnel and operational)
- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
- Maintain regular and punctual attendance in line with company policies and procedures
- Minimise customer complaints and escalations by providing exceptional service and call control

**Knowledge & Skill Requirement**
- Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
- Good technical aptitude with an ability to learn quickly
- Excellent verbal and written communication skills Experience Profile
- Prior international BPO work experience preferred
- Fresher’s acceptable

**Personal Attributes**
- Able to work on a flexible basis as determined by the business needs
- Ability to work under pressure
- Team worker
- Positive Attitude
- Quick Learner
- Punctual and Disciplined
- Good Communication skills
- Customer Focussed

Pay: Up to ₹400,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift
- Weekend availability

**Experience**:

- International Voice process: 1 year (required)

Shift availability:

- Night Shift (required)

Work Location: In person

  • International Voice Process

    2 weeks ago

    Pune, Maharashtra, India Turnaround International Full time

    **Job description** **Job Title: International Voice Process** Job Location: Magarpatta City, Pune - 411028 Experience Required: 0-3 Yrs. Compensation: 2.5 to 3.5 Lakh PA Industry: KPO **Job Description/Job Role**: US Process shift - Night Shift (Medical Billing/Insurance/Legal/Anciliary/RCM) Managing client queries and resolution on issues Handling...

  • International Voice Process

    1 week ago

    Nagpur District, Maharashtra, India Sath Strategic Services pvt. ltd. Full time

    Profile - International Voice Process Salary - 20k to 30k Location - Mihan, Nagpur Experience - Min. 1 year of experience in International voice process Gender Contact on - 7378998320 - Rutuja **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: - Day shift Work Location: In person

  • Hire !!!! for International Voice Process

    6 days ago

    Pune, Maharashtra, India Turnaround International Full time

    **Opening for international voice process** **Salary** -depend on last CTC and Interview. Shift - Nightshift ( work from office) Working days - Mon - Fri **Qualifications**: - 12 th & above. **Location**: - Magarpatta - **Health insurance benefits**: - **Good Communication skills Required**: - **Over time pay available** **Job Types**: Full-time,...

  • Vacancy for International Voice Process

    6 days ago

    Pune, Maharashtra, India Turnaround International Full time

    **Opening for international voice process** **Salary** -depend on last CTC and Interview. Shift - Nightshift ( work from office) Working days - Mon - Fri **(2 Rotational Week off )** **Qualifications**: - 12 th & above. **Location**: - Magarpatta - **Health insurance benefits for family**: - **Good Communication skills Required**: - **Over time pay...

  • International Voice Process- Associate

    6 days ago

    Pune, Maharashtra, India Turnaround International Full time

    **Job description** **Job Title: International Voice Process** Job Location: Magarpatta City, Pune - 411028 Experience Required: 0-3 Yrs. Compensation: 2.5 to 4 Lakh PA Industry: KPO **Job Description/Job Role**: US Process shift - Night Shift (Medical Billing/Insurance/Legal/Anciliary/RCM) Managing client queries and resolution on issues Handling...

  • Vacancy for International Voice Process

    1 week ago

    Pune, Maharashtra, India Turnaround International Full time

    **Opening for international voice process** **Salary** -depend on last CTC and Interview. Shift - Nightshift ( work from office) Working days - Mon - Fri **(2 Rotational Week off )** **Qualifications**: - 12 th & above. **Location**: - Magarpatta - **Health insurance benefits for family**: - **Good Communication skills Required**: - **Over time pay...

  • Hire !!!! for International Voice Process

    2 weeks ago

    Pune, Maharashtra, India Turnaround International Full time

    **Opening for international voice process & Lead generation** **Salary** -depend on last CTC and Interview. Shift - Nightshift ( work from office) Working days - Mon - Fri **(2 Rotational Weekoff )** **Qualifications**: - 12 th & above. **Location**: - Magarpatta - **Health insurance benefits**: - **Good Communication skills Required**: - **Only two...

  • International Voice Process

    2 weeks ago

    Pune, Maharashtra, India Hunt Mantra Full time

    **INTERNATIONAL VOICE PROCESS** **Location: Hadapsar** **Off Days: Saturday & Sunday (Fixed Week Off)** **Salary Package: Upto 35,000/- IN HAND** **Benefits**: - INCENTIVES APPLIED - NO TARGET NO SALES - TRANSPORTATION PROVIDED **Responsibilities**: Respond to customer inquiries Resolve complaints and issues efficiently Maintain a positive and professional...

  • International Voice Process

    1 week ago

    Pune, Maharashtra, India Hunt Mantra Full time

    **International Voice Process (UK / AUS)** **Location: Pune** **Shift Timings**: Fixed Day shifts **Off Days: Saturday & Sunday (Fixed Week Off)** **Salary Package: Upto 40,000/- IN HAND** **Benefits**: - INCENTIVES APPLIED** **- NO TARGET NO SALES** **- TRANSPORTATION PROVIDED** **Responsibilities**: *Handle inbound calls from customers regarding...

  • International Voice Process

    6 days ago

    Pune, Maharashtra, India Hunt Mantra Full time

    **International Voice Process (UK / AUS)** **Location: Pune** **Shift Timings**: Fixed Day shifts **Off Days: Saturday & Sunday (Fixed Week Off)** **Salary Package: Upto 40,000/- IN HAND** **Benefits**: - INCENTIVES APPLIED** **- NO TARGET NO SALES** **- TRANSPORTATION PROVIDED** **Responsibilities**: *Handle inbound calls from customers regarding...