Letter of Credit Document Examiner

Job Title: Letter of Credit Document Examiner
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.

Working Flexibly

Hybrid Working
Structured hybrid role:
Introduction:
Consistent with the objective of delivering long-term sustainable value for all our stakeholders, we have developed our Shared Growth Ambition - our approach to citizenship and the sustainability of the business model we operate. The aim is to make decisions and do business that provides our clients and customers, and the communities which we serve, with access to a prosperous future.

What will you be doing?
Ensure all transactions are processed within SLA. Touch base with AVP for any assistance.

People Management (30%)
- Responsible for performance management of the team through individual performance plans, setting of objectives and regular reviews
- Develop a high performing team culture through regular communication, coaching, team building and performance management.
- Maintaining up to date skills matrix to ensure training needs of individuals and the team are met.
- Development of teams core skills to enable them to complete all the task of the team and work with and coach team members to identify and work toward achieving future career objectives.
- Ensure the team is fully resourced and equipped to handle work flow at all times.
- Recognise exceptional performance and be a champion of local incentive schemes and reward activities as they apply.
- Provide annual bonus recommendations to operations managers within parameters given and own the delivery of the message to team members as they relate to the bonus award given.
- Responsible for making Trade a great place to work, seeking out staff feedback and addressing issues that need improvement.

Workflow Management (20%)
- A full understanding of the systems used to process Trade Instruments - TradeManager / Tradeflow and Swift.
- Own the team capacity planning and forecasting both short and long term to enable effective manpower and resourcing requirements.
- Responsible for coordinating holiday, sickness and absence leave to ensure that the team has sufficient cover at all times.
- Identifying overtime requirements and managing the team effectively to meet needs.
- Identify and analyse errors, complaints and loss trends to ensure processes follow best practice and defects are minimised.
- Take ownership for considering all request for flexible working and change of hours and providing robust feedback on decisions to decline/accept based on operational capacity.

Customer Focus (15%)
- Deliver Customer SLAs and KPIs & drive a ‘Right First Time’ culture
- Build relationships with customers and stakeholders, recommending and responding to process improvement suggestions to ensure that we are the ‘Go to Bank’
- Maintain / improve customer satisfaction scores in line with KPIs taking action to address issues identified in feedback
- Lead customer visits and proactively offer education sessions to customers where required.
- Build a sound understanding team’s position in the overall workflow/value chain within the team.
- Take ownership for managing quality levels and complaints to ensure targets in these areas are met.
- Role requires regular communication verbally and in writing requiring full Product knowledge technicalities with Trade Product, Trade Sales, Relationship Directors and customers at all levels up to Multi National Corporations.

Business Results (15%)
- Responsible for identifying, driving in and accepting process change and customer servicing improvements.
- Drive a culture of continuous improvement being responsible for monitoring and reviewing processes to generate ideas and improvements as appropriate
- Own the Management Information (MI) as it related to the team or process and ensure that any MI used or submitted for use is accurate, fit for purpose and relevant.
- Present MI to senior managers as required, answers questions and own actions resulting.
- Own team budgets and costs, taking responsibility for cost centre budget management and spend.
- Develop team members understanding of results and performance MI through regular communication and awareness sessions.

Communications (5%)
- Deliver effective communication to all stakeholders, customers and team members varying delivery methods and techniques as required
- Own all management communications, editing them to suit the audiences and taking responsibility for answering and resolving