Telemarketer Office Assistant

**Introduction**

We seek a dedicated, dynamic and committed ‘ **Telemarketer’** to join our sales and marketing team at InSync Learning and Development.

As a telemarketer, you will deal with both outbound and inbound calls to /from potential customers and persuade them to purchase products or services.

Your primary goal will be to generate interest, qualify leads and close sales over the phone. You will also engage prospects and build rapport through persuasive communication skills, gathering information about their needs and preferences.

If you are a self-motivated and a creative sales professional passionate about delivering tangible results, you could be an excellent fit for this role. We offer a competitive salary package, performance-based incentives and opportunities for career advancement in a growth-nurturing work environment that fosters growth and career development.

**Objectives of this role**
- Conducting outbound and handling inbound calls to/from potential customers to promote our English language courses like **IELTS, OET, PTE, CELPIP and Spoken English**:

- Addressing students’ concerns and overcoming objections to influence buying decisions through persuasive sales conversations.
- Collaborating with sales teams to schedule appointments, demos or consultations for qualified leads.

**Responsibilities**
- Conduct outbound calls to prospective customers, using your persuasive skills to promote our products and services effectively.
- Identify and qualify sales leads, capture essential customer information and assess their needs to tailor appropriate solutions.
- Engage with potential customers in a professional and persuasive manner, clearly articulating the features, advantages and benefits of our offerings.
- Follow up on leads and maintain regular communication with potential customers to build relationships and increase the likelihood of sales conversions.
- Close sales deals by overcoming objections, negotiating terms and securing customer commitment.
- Maintain accurate and up-to-date records of customer interactions, ensuring proper documentation and follow-up actions.
- Collaborate with the sales team to provide qualified leads and relevant information for an effective follow-up.
- Stay updated on product knowledge, industry trends and competitor offerings to position our products or services in the market.

**Required skills and qualifications**
- 0-1 year of experience in telemarketing, sales or customer service.
- Excellent **English and Tamil** verbal communication skills and a clear and confident phone manner, with the ability to articulate product features and benefits persuasively.
- Familiarity with the local language and an average ability to speak Hindi is preferable.
- Excellent persuasive and negotiation abilities to influence buying decisions.
- A customer-focused mind-set with the ability to understand and address customer needs.
- Resilience and perseverance to handle rejection and maintain motivation in a sales-driven role.
- Organisational skills to manage customer information and follow-up activities.
- Basic computer literacy is a must
- Professionalism, integrity and a positive attitude in all customer interactions.

**Preferred skills and qualifications**
- A bachelor’s degree in any field.
- Demonstrable knowledge of sales techniques and customer relationship management principles.
- Additional language proficiency in Hindi and at least one other regional language.
- Ability to adapt to changing sales strategies and market dynamics.
- Exceptional time management and organisational skills, with the ability to manage multiple tasks and priorities.

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Fixed shift
- Weekend availability

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Telemarketing: 1 year (required)
- basic computer skills: 1 year (required)

**Language**:

- English (required)
- Tamil (required)

Work Location: In person

Expected Start Date: 15/02/2025