Email Chat Executive

3 days ago

Chennai, India Hoopoe Infoedge Pvt Ltd Full time

WE ARE HIRING FOR **EMAIL CHAT EXECUTIVE**

CUSTOMER QUERY HANDLING

Any Graduate from a recognized Institute or University in any discipline.
- Minimum 1-Year experience in any Customer Service (E-mail or Chat/Telecom Voice).
- Graduates who know to Read and Write Hindi will be an added advantage. (Freshers also eligible).
- Rotational Shift - 6 Days Working / 1-day rotational week off.
- Shift Timing - 7 AM to 1 AM (Any 9 hours shift). **(One Way Cab Drop Facility).**

**Key Responsibilities**:

- Prolific written communication skills to support customers with ease.
- Efficiency to offer relevant and satisfactory solutions to the customers.
- Efficiently taking note of queries and requests.
- Maintenance of log for customer interactions, transactions, and comments.
- Suggest effective and prompt solutions.
- Protecting brand image and reputation in the market.
- Effective communication via mail.
- Assist digital team with online campaigns.
- Maintaining positive repo with the customers throughout the conversation.
- Ability to work on CRM systems and practices.

**Round Of Interview**:

- HR Round.
- Ops Round.
- Pmaps Assessment.

FOR MORE DETAILS CONTACT: HR - 7200585283 (Mathumitha)

**Salary**: ₹15,500.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 7200585283

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