Customer Support Representative

**Job Title: JD 31_Customer Onboarding and training**

**Location: Remote**

**About SuperProcure**

SuperProcure is a fast-growing SAAS company that provides logistics and supply chain management digitization solutions to manufacturing companies. We have over 50+ satisfied enterprise clients with 100% retention rate. Our ever-expanding client base includes large companies like Tata Consumer, Godrej Agrovet, Pepsico, Borosil Industries, LnTECC, Haldirams, KEC, KEI Industries and many more. The product brings key stakeholders associated with the planning, dispatch, and delivery of a truckload under a single umbrella. We boost manpower productivity by 300% with a 67% drop in truckload processing time via automation of key business activities which in-turns streamlines communication and correspondence across the board.The data generated by our system presents key insights which helps logistics and SCM teams take data-driven decisions.

SuperProcure is incubated under IIM Calcutta, has been recognized for its innovation at the CII Industrial Innovation awards in 2018 and was also recognized amongst the Top 50 Emerging start-ups in India by NASSCOM at the NASSCOM product conclave held at Bengaluru in October 2019. More details about our journey can be found here

SuperProcure operates in an extremely innovative, entrepreneurial, analytical, and problem-solving work culture. Every team member is fully motivated and committed to the company's vision and believes in getting things done. In our organization, every employee is the CEO of what he/she does; from conception to execution, the work needs to be thought through.

Our people are the core of our organization, and we believe in empowering them and making them a part of the daily decision-making, which impacts the business and drives the company's overall strategy. Our team members are constantly provided with resources, mentorship and support from our highly energetic leadership. SuperProcure is extremely inclusive and believes in collective success.

Looking for a bland, routine 9-6 job? PLEASE DO NOT APPLY. Looking for a job where you wake up and add significant value to a $180 billion logistics industry everyday? DO APPLY.

**Team**: Our team comprises people who are passionate towards bringing a positive change and make a meaningful impact on the lives of people associated with the logistics & SCM domain. Our combined backgrounds comprise technology, industry experience and past start-up experience.

**Culture**: All challenges and fun associated with start-ups. Competitive salary, responsibilities, flat hierarchy, daily challenges, long working hours, delivery pressure and a fun workplace.

We are looking for an Operations executive who will be responsible for smooth functioning and can facilitate the onboarding and implementation process, and will have a keen eye for detail.

**Key Responsibility Areas**

Calling users to drive adoption wherever required.

Working on user account configuration in the system as per requirement.

Monitoring gaps in user adoption and making reports on the same.

**Requirements**:
Bachelors /Masters Degree in relevant fields

0-1 year experience in relevant fields

Must possess excellent verbal, written, and communication skills.(English/local language)

Confident and crisp communication over calls presence.

Should have basic knowledge of MS-Excel & PowerPoint.

Experience in selling logistics solutions will be an advantage.

Ability to manage time effectively and multi-task without losing attention to detail

We look for people with Empathy, Passion, Persistence, and Ability to learn new things.

**Salary**: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift

Application Question(s):

- Are you 2021 or later passout?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)