Customer Service Coordinator
3 days ago
Looking for more than just a job? We like developing our people just as much as we like developing great products.
Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions, and is experiencing significant growth worldwide. The company has received numerous awards for being a Top Place to Work. With open positions around the globe, it's an exciting time to join Ivanti
If you're passionate about what you do and are interested in developing solutions that make a difference and in having fun while doing it, Ivanti is the place for you
**Position Summary**:
We are currently seeking a Customer Service Coordinator for an established team. The Customer Service Coordinator will provide non-technical assistance to our customers, partners, and internal staff and provide a consistently excellent standard of assistance and service. The Customer Care team works to resolve cases by understanding issues and providing the appropriate assistance. This varies from directing customers to the appropriate team for technical support to troubleshooting issues encountered when utilizing resources such as our Community or Support Portal.
**Responsibilities/What you get to do**:
- Work as part of a team to provide assistance to customers, partners and internal staff for issues related to accessing Technical Support
- Make use of phone, chat and remote access tools appropriately
- Maintain team goals and objectives
- Ensure customer communication is timely, maintained and appropriate
- Participate in and promote the creation and consumption of knowledge
- Follow defined processes while identifying areas for improvement
- Participate in focus activities as required
**Qualifications**:
- Experience with Windows OS and Microsoft Outlook, Word, Excel, Teams
- Experience with incident/ticket tracking software
- Strong customer service skills
- Strong verbal and written communication skills
- Strong time management and organizational skills
- Must be pro-active, self-motivated, organized and efficient
- Must be a customer-focused team-player with the ability to work well under pressure and adapt quickly to change
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