Customer Service Coordinator

3 days ago

Ahmadabad Gujarat, India SKH Algorithms Pvt Ltd Full time

**Number of Positions**: 01 required.

**Experience**:6 Months** to **5 Years** experience in a similar role.

**Educational Qualification**: Any Graduate.

**Required Skills**:

- Good communication skills: English (Both verbal and written).
- Ability to listen and active problem-solving skills.
- Good interpersonal skills.
- Ability to handle pressure.
- Computer Knowledge, MS Word/Excel/PowerPoint. Experience in supporting a software product is added benefit. Proficient in using helpdesk software especially Atlassian products.

**Gender**: Female.

**Job Responsibilities and Duties**:
The responsibilities & duties of the **Customer Co-Ordinator** would be:

- To handle customer queries and escalations systematically, providing them with the best solutions.
- New customer addition and customer retention.
- Answer Customer/Client calls & queries professionally to obtain details of complaints and provide a resolution.
- Keeping records of customer interactions & transactions, recording details of inquiries, complaints & comments, as well as actions that are taken. Recreate and document customer issue in an internal ticket.
- The follow-up to ensure that appropriate actions are taken on customers/clients' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigations.
- Continuously monitoring and improving customer satisfaction levels.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹200,000.00 - ₹500,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Evening shift
- Monday to Friday

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- .NET: 1 year (preferred)
- total work: 1 year (preferred)

Shift availability:

- Night Shift (preferred)

Willingness to travel:

- 100% (preferred)

**Speak with the employer**
+91 7069692727

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