Bpo Executive

5 days ago

Noida Uttar Pradesh, India SDAD TECHNOLOGY PVT LTD Full time

**Job Title**: BPO Executive
**Location**: Sector 132, Noida, Uttar Pradesh
**Company**: SDAD Technology Pvt. Ltd.
**Product**: TradeFlock
**Working Days**: 5 Days a Week (Monday to Friday)
**Experience**: 0 to 6 Month

**About the Company**:
**SDAD Technology Pvt. Ltd.** is a forward-thinking digital solutions provider committed to empowering businesses through innovative technology, strategic insights, and impactful communication platforms. With a dynamic and collaborative work culture, SDAD focuses on nurturing talent, encouraging growth, and delivering excellence across its services.

**About the Product - TradeFlock**:
**TradeFlock** is SDAD’s flagship product — a premium digital business magazine that delivers in-depth industry insights, success stories, leadership strategies, and market trends. Designed for entrepreneurs, decision-makers, and professionals, TradeFlock serves as a valuable resource for navigating the fast-paced business world and staying ahead of the curve.

**Role Overview**:
As a **BPO Executive**, you will be responsible for managing customer interactions, resolving queries, and supporting the operations team in delivering exceptional service. This role requires effective communication skills, a problem-solving mindset, and a commitment to ensuring client satisfaction.

**Key Responsibilities**:

- Handle inbound and outbound calls professionally and efficiently.
- Understand customer inquiries and provide appropriate resolutions.
- Maintain accurate records of customer interactions.
- Follow communication scripts and company protocols.
- Escalate unresolved issues to the appropriate internal teams.
- Meet daily and weekly targets related to call quality, volume, and response time.
- Collaborate with cross-functional teams to improve customer experience.
- Strong verbal and written communication skills in English.
- Customer-focused attitude with good problem-solving abilities.
- Prior experience in a BPO or customer service role is a plus.
- Ability to multitask and manage time effectively.
- A positive, can-do attitude and willingness to learn.

**Why Join Us?**
- Dynamic work environment with learning opportunities.
- Exposure to the digital media and publishing industry.
- 5-day working week for better work-life balance.
- Opportunity to grow with a fast-scaling organization.

**To Apply**:
For queries, contact**:7042066648**

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 7042066648

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