BPO Executive

2 weeks ago

Meerut Cantt Meerut Uttar Pradesh, India Zytal Info Pvt. Ltd. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Position: BPO Executive

Job Type: Full Time

Job Summary: We are seeking a dedicated and enthusiastic BPO executive to join our team. The ideal candidate will be responsible for handling customer inquiries, providing solutions to customer issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, a customer-centric attitude, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Customer Service: Handle inbound and outbound calls, emails, and chats from customers. Address customer inquiries and complaints, and provide information about products and services.
  • Problem resolution: resolve customer issues efficiently and effectively, ensuring customer satisfaction and retention.
  • Data Entry: accurately input and update customer information in the database.
  • Follow-Up: Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
  • Quality Assurance: Maintain quality standards by adhering to company policies and procedures. Ensure compliance with regulatory requirements.
  • Team Collaboration: Work closely with team members and supervisors to achieve individual and team targets.
  • Reporting: Prepare and maintain reports on customer interactions, feedback, and issue resolutions.

Qualifications:

  • Education: high school diploma or equivalent. A degree in any discipline is preferred.
  • Experience: 0-1 years of experience in a customer service or call center environment.
  • Communication Skills: Excellent verbal and written communication skills in [language(s) required].
  • Technical skills: proficiency in using computer systems.
  • Problem-Solving: Strong problem-solving skills with the ability to handle difficult situations calmly and effectively.
  • Interpersonal Skills: Ability to build rapport with customers and work effectively in a team environment.
  • Adaptability: Flexibility to work in shifts, including weekends and holidays if required.

Preferred Skills:

  • Experience with [specific software or tools used in your BPO].
  • Knowledge of industry-specific knowledge, e.g., healthcare, finance, etc.
  • Multilingual abilities.

Note : Only for interested candidates

: Freshers can also apply

: Only for boys

Job Types: Full-time, Permanent

Schedule:

  • UK shift

Supplemental Pay:

  • Performance bonus

Language:

  • English (Preferred)

Work Location: On Site

Job Types: Full-time, Permanent, Fresher

Work Location: In person

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