Recovery / Collection Field Executive

2 days ago

Bengaluru Karnataka, India Bijliride Full time

**Job Title: Recovery Agent**

**Company Overview**:
Bijliride is a pioneering electric two-wheeler rental startup dedicated to delivering sustainable, convenient, and cost-effective transportation solutions. We provide electric two wheelers on rent to individuals and businesses. As a first in the country, we are providing unique 24/7 services to our customers which include battery delivery, battery swapping & breakdown assistance. Our mission is to redefine urban commuting by offering eco-friendly alternatives that enhance mobility while mitigating carbon emissions. As a rapidly expanding startup, we prioritize innovation, teamwork, and employee well-being.

**Position Overview**:
**Roles and Responsibilities**:
1. Customer Outreach and Payment Collection:

- Contact customers listed in the recovery database to discuss and arrange the payment of

overdue amounts.
- Conduct follow-up calls as necessary to ensure payments are received within agreed timelines.

2. Route Planning and Execution:

- Coordinate with fellow agents and the operations manager to plan and optimize daily recovery routes.
- Visit customers' locations to discuss overdue payments or recover assets as required.

3. Standard Operating Procedures (S.O.P.) Compliance:

- Adhere to the established Standard Operating Procedures (S.O.P.) and operate within the defined limits to handle recovery processes effectively.
- Ensure all actions taken are documented and reported in line with company policies.

4. On-Site Recovery Operations:

- Independently visit defaulters to negotiate payments or recover vehicles as per company guidelines.
- Handle on-site interactions with professionalism to maintain customer relationships and the company's reputation.

5. Deadline Management:

- Work diligently to meet deadlines set by the operations manager for recovering payments and assets.
- Report progress and any challenges faced to the manager in a timely manner.6. Interpersonal Skills:

- Exhibit strong interpersonal skills to build rapport with customers and manage interactions positively.
- Maintain a calm and professional demeanor, even in difficult or high-pressure situations.
- Proven experience of 1 year in a similar role involving customer interaction and debt collection.
- Excellent verbal communication skills in Hindi, English, and Telugu.
- Strong problem-solving abilities and attention to detail.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Knowledge of the electric vehicle industry or rental services is an advantage.

**Company Benefits**:

- Competitive salary package commensurate with experience and qualifications.
- Opportunity to be part of a dynamic startup environment and contribute to meaningfulsustainability initiatives.
- Flexible work hours and a supportive work culture that values work-life balance.
- Opportunities for professional growth and development through training and skill enhancement programs.

**Additional Information**:
Location: Bangalore

Experience Range: Up to 1 Year

Pay: ₹17,000.00 - ₹25,000.00 per month

Work Location: In person

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