Customer Care Executive

1 week ago

Noida, India JVW Technologies Full time

Job Title: Customer Service Executive (International Calling)

Location: Noida

**Responsibilities**:

- Handle inbound and outbound calls from international customers in a professional and courteous manner.
- Address customer inquiries, complaints, and concerns promptly and accurately.
- Provide timely and effective solutions to customer issues, ensuring high levels of customer satisfaction.
- Collaborate with internal teams to resolve customer issues efficiently.
- Maintain accurate records of customer interactions and transactions.
- Adhere to company policies and procedures while delivering exceptional customer service.
- Meet and exceed performance targets and quality standards.

**Requirements**:

- Minimum 1 year of experience in customer service, preferably in an international BPO environment.
- Excellent communication skills in English (both verbal and written).
- Strong problem-solving abilities and customer-centric approach.
- Ability to multitask and work in a fast-paced environment.
- Flexibility to work in rotational shifts or US Shifts
- Preferrably experience in inbound callings, US support, US process, international voice process, process associate, international calling

**Salary**: ₹25,000.00 - ₹33,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift
- US shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- International customer support: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Ability to Commute:

- Noida, Uttar Pradesh (required)

Ability to Relocate:

- Noida, Uttar Pradesh: Relocate before starting work (required)

Work Location: In person

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