Customer Service Executive, Gsc's

1 week ago

Bengaluru, India HSBC Full time

**Business**: Payments Business Services

**Open positions: 1**

**Role Title**:Customer Service Executive

**Global Career Band: 8**

**Location (Country/city)
- **India
- Bangalore

**Recruiter Name**:Shruti Mahesh

**Why join us**:

- To undertake all complex processing within the section.
- To ensure accuracy by correctly interpreting and taking action on the Payment Instructions.
- An acceptable/agreed volume of work is handled contributing to the achievement of the sections performance targets
- To ensure that tasks are prioritised, processed and completed in accordance with procedures
- Common frauds/errors/irregular transactions are identified and appropriate action is taken in accordance with procedures
- To ensure that a high level of awareness about Compliance, Money Laundering and other legal and regulatory requirements are maintained at all times
- Knowledge and experience are shared with colleagues, providing assistance on referred/technical

**The Opportunity**:

- Completion of the all tasks assigned by the line manager which includes clearing the mailbox, handle escalations ensuring processing of all the payments within the Cut offs.
- A high level of awareness about compliance and money laundering is maintained at all times
- Ensuring all end of day checks are duly completed.
- The job involves financial and reputation risk so all the referrals should be sorted out within SLA

**What you’ll do**:

- High speed and accuracy of complex processing to meet stringent cut-off times and minimize financial loss to the bank
- Ensure error free and quality processing
- Understanding critical documentation and interpreting information and risk involved
- Good organizational skills, ability to handle work independently and thorough understanding of the job objectives
- Generating case studies and sharing learning points

Requirements

**What **you will need to succeed in the role**:
Qualification:

- Graduation in any stream

Knowledge
- Entry level qualification as required for the process / as per the benchmark agreed upon between HR and Operations.

Experience
- Work experience not essential

**Skills**:

- Ability to speak and understand English fluently.
- Good conversational skills to engage customer.
- Ability to learn quickly and transfer knowledge appropriately.
- Ability to understand and interpret numeric data.
- Minimum, basic computer knowledge.
- Flexibility to work shifts.
- Ability to build rapport with and relate to a wide range of people.
- Ability to maintain focus while working with voluminous data.
- Ability to multi task.

**What Additional skills will be good to have**:

- All applicants must have successfully completed their probation period.
- Employees must meet performance and behavioral standards as defined in the policy.
- All applicants should have served at least 12 months and should have successfully completed respective learning curve tenure, in their current role as on closing date.
- Application form should be submitted along with the current CV.

**(**Or)**

**Go to the below link and type “IND GSC: IJP Applicant User Guide” in search bar.**

**You’ll achieve more at HSBC**

**Issued By HSBC Electronic Data Processing (India) Private LTD

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