Logistics Coordinator

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Title: Logistics Coordinator.

Location: Mumbai, Vikhroli.

Position Summary:
The Logistics Coordinator is a professional responsible for facilitating and monitoring supply chain operations by ensuring a smooth process and effective distribution of products and in charge of the day-to-day operational logistics support to the Customer Service field organization. Within a specified geographic area this person is the central point of contact for customer engineers, 3rd party warehouse & transport providers, service account managers and global logistics organizations.

Key Areas of Responsibility:

- Order Fulfillment: Responsible for the sourcing and shipping of NCR Spare parts inventory on Premium Freight shipment orders for the Europe region. To ensure incoming part requests submitted by the FSC (Field Service Contact Centre) are accepted, parts sourced and delivered in a timely manner or within expected delivery targets.
- Stock returns: To ensure the return of Good and Defective stock to NCR Central Parts Depot. Arrange for Return parts collections from Customer Site locations and manage the completion of these jobs with regular follow-up with the logistics service provider.
- Data Reporting: Analyze daily Premium Freight spend and order Data for Trends. Sending out accurate Parts ordering volume and spending data reports to management and agreed Stakeholders on a Daily/Weekly and Monthly basis.
- Logging Logistics Shipment failures on the Escalation Portal to review with management.
- To produce and update accurately, Daily Courier Failure Reports and escalate to relevant Management.
- Following the above exceptions/failures by the supplier team, coming up with contingencies to fulfil failed orders within set cost and time guidelines.

Required qualifications:

- Graduate from an accredited university.
- Proficient in English Speaking and Writing
- Requires extensive knowledge of general business methods and practices with an emphasis on materials and logistics management.
- Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives.
- Demonstrates a sense of urgency for customers.

Preferred qualifications and working conditions:

- Contact Centre, BPO experience,
- with Rotating shifts including Night shifts for 24/7 x 365 operations.
- Business Accounting Knowledge most preferred.

Note: Duties may include any additional Tasks and/or additional Support required as instructed by management based on relevant Business requirements.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.