Customer Relationship Executive
3 days ago
Location: Wakad, Pune
On site-Full time
**Job Description: Template**
**Your role**
- Establish and maintain positive relationships with existing clients.
- Provide prompt, efficient, and satisfactory responses to customer inquiries.
- Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
- Analyze customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
**Responsibilities**:
- Handle inbound and outbound customer calls.
- Provide detailed information about products and services.
- Resolve customer complaints and issues in a timely manner.
- Maintain accurate records of customer interactions.
- Follow up with customers to ensure issues are resolved.
- Meet performance goals and targets set by the management.
- Collaborate with internal teams to improve customer service.
Pay: ₹15,000.00 - ₹30,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Provident Fund
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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