Process Associate

7 days ago

Coimbatore Tamil Nadu, India SARA INFOTECH Full time

Hiring Location: Coimbatore

**Key Responsibilities**:

- Attend inbound/outbound customer calls from US clients.
- Provide accurate information and resolve customer queries efficiently.
- Document all call information according to standard operating procedures.
- Maintain a high level of customer satisfaction.
- Follow communication “scripts” when handling different topics.
- Escalate unresolved issues to the appropriate departments.

**Requirements**:

- Excellent verbal communication skills in English.
- Willingness to work during **US shift timings (Night Shift - IST)**.
- Minimum qualification: 12th pass / Any graduate.
- Good listening skills and problem-solving abilities.
- Prior BPO or voice process experience is a plus.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

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