Contact Centre

Job Opportunity:We are seeking a seasoned professional with expertise in Genesys Cloud and AWS Connect to optimize customer journeys through innovative UI/UX solutions and process improvements.The ideal candidate will have a strong customer-centric mindset, hands-on experience with contact centre technologies, and the ability to map, analyze, and improve...

Role & responsibilitiesWhat youll do Call/chat/email US-based candidates to pre-screen for client roles. Record outcomes in CRM/ATS; schedule interviews; meet daily targets. Must-haves Excellent English; Versant 58+ (mandatory). Strong written skills; pass written test for chat. Ready for night shifts and weekends; high-volume calling. Basic tools/ATS...

The Center Head will be responsible for the implementation of the Lighthouse Program at the respective location.The ideal candidate who is passionate and motivated to work with the underprivileged youth, with strategic vision, technical and decision making skills, clear communication and team management skills, stakeholder engagement and analytical skills...

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. **So, what’s the role all about?** Conversations are...

Overall Objectives of Job•    Good technical and analytical skills and experience working in Contact Centre support •    Good knowledge on testing support, doing SAT, tracking defects•    Good communication skill along with Email, handling customer queries•    Good understanding of tools like SNOW, JIRA, Confluence, Zephyr, Dynatrace,...

Job Title:Centralised Contact Center AssociateAbout the Role:This role is responsible for ensuring effective execution of duties within the assigned domain. The Centralised Contact Center Associate will work closely with cross-functional teams to optimize processes and enhance productivity.The ideal candidate will have strong analytical and problem-solving...

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. **Requirements**: - Proven experience in...

**Residential Psychologist at a Neuropsychiatry Centre, Pune.** MA Psychology (Clinical or Counselling) - This is a strictly residential position - Command over English. Fluency in Marathi and Hindi - IPD patient care and therapy - Patient behaviour management in ward - Psychometric testing - Conduct and document case studies of clients - Individual, Family...

**About the Job** The Call Centre Associate answers incoming calls from patients and referring doctors. The main responsibility is to get patients appointments scheduled efficiently and accurately. **ESSENTIAL FUNCTIONS**: To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without...

Job DescriptionIndustry: Travel, Tourism & Hospitality(Jumbo Travels)Department/Unit: Contact Centre Operations (Inbound & Outbound - Customer Service & Sales)Designation: Travel ConsultantRelative Work Experience: Between 3- 5Years (Currently working / Having worked in a Contact Centre Environment with a reputed Travel Management Company (Travel Agency or...