Customer Support Representative

2 weeks ago

Andheri East Mumbai Maharashtra, India Kayanak Technologies LPP Full time

**About Kayana**

At Kayana, we’re dedicated to making customer interactions easier and more enjoyable for businesses in the hospitality and retail sectors. Through our self-service kiosks, mobile ordering systems, and integrated payment solutions, we help companies provide seamless, personalized experiences for their customers.

Our technology is designed to adapt to each client’s unique needs, whether it's a quick-service restaurant, a hotel, or a retail space. We’re focused on creating tools that not only streamline operations but also open up new ways for businesses to connect with and engage their guests.

As part of the Kayana team, you’ll contribute to our shared mission of enhancing customer experiences and supporting businesses in achieving their goals. We’re excited to have you on board as we work together to create lasting value for our clients.

**Responsibilities**
- Monitoring existing Whatsapp groups for our restaurant and hospitality clients to respond to queries
- Providing virtual support in real time to clients in the UK, US and more
- Troubleshooting basic problems with our software and kiosk systems
- Referring issues to the development team so they can make a ticket to solve the problem
- Tracking and reporting on the progress of bug fixes to clients

**Requirements**:

- High proficiency in both written and spoken English is essential to communicate with customers
- High degree if flexibility and willingness to work fixed shifts
- Computer literacy, comfortable using communication platforms such as Whatsapp

We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.

Pay: ₹20,000.00 - ₹40,000.00 per month

Schedule:

- Rotational shift
- UK shift

**Experience**:

- Technical support: 2 years (required)
- Software troubleshooting: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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