Helpdesk Executive

2 days ago

Wagle Estate Thane Maharashtra, India Watch Your Health Full time

**Location**: Watch Your Health Head office, Thane
- Wagle Estate.

**Employment Type**:Full-time

**About our company**:
Watch Your Health (WYH) is a prominent Health-Tech provider in the Indian healthcare space since 2015, providing High-End B2B customized wellness solutions to insurance companies, Pharma companies, Hospitals and Path Labs. We are partners to these companies who reward healthy behaviour & innovatively driving Client Engagement & Digital Wellness of its customers.

All our tech solutions are entitled to patient engagement and patient support. Providing a platform to engage customers, assess and mitigate health risks, save costs by digitizing various functions through enterprise level SAAS.

We are looking for motivated helpdesk support to join our team for the appointment generation process. The role involves reaching out to ex-patients of a renowned hospital and persuading them to revisit their healthcare needs.

**Key Responsibilities**:

- Make outbound calls to ex-patients from the provided database.
- Educate them about the hospital’s services and encourage revisits.
- Build rapport with patients and address any queries.
- Maintain call records and follow up as needed.
- Achieve daily/weekly appointment targets.

**Requirements**:

- Graduate in any field.
- Fluency in Marathi & Hindi is a must.
- Experience in tele-calling /customer service is preferred, but freshers are welcome.
- Good communication and persuasion skills.
- Comfortable working from the Thane office.
- Immediate joiners preferred.

**Shift Timings**:
9:30 AM - 6:30 PM

**Working Days**:
Monday to Saturday (First 2 Saturdays - Half day working)

Sunday is a fixed weekly off

**Benefits**:

- Fixed salary + performance-based incentives.
- Growth opportunities within the company.
- Supportive work environment.

If you have excellent communication skills and enjoy interacting with people, we’d love to hear from you

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹19,000.00 per month

**Benefits**:

- Commuter assistance
- Leave encashment
- Provident Fund

Shift:

- Day shift

**Education**:

- Bachelor's (required)

**Language**:

- marathi (required)

Work Location: In person

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