Call Center Executive

4 days ago

Solan, India Vihaas Design Technologies Full time

Seize an exceptional opportunity at Himachal’s leading R&D Tech company, with over seven years of establishment and recognized as one of the fastest-growing tech firms in the Himachal-Tricity region. As a proud participant in the Make in India initiative and a strong advocate for the 'Vocal for Local' movement, Vihaas is managed by local professionals. We are dedicated to innovation and excellence in technology development, fostering a unique, hierarchy-free environment that promotes creativity and collaboration.

**Education Background Required**:
Diploma / Graduate in Any Discipline (preferred: Communications, Marketing, or relevant fields)

**Work Location**:
Solan (Himachal Pradesh) (On-site only)

**Experience**:
0-2 Years (Freshers Welcome)

**Key Responsibilities**:

- Make outbound calls to potential customers to promote company products and services.
- Handle inbound customer calls, answer queries, and provide accurate information.
- Follow up with customers for renewals, support, and upselling opportunities.
- Explain product features, pricing, and benefits effectively to customers.
- Resolve customer issues with professionalism and ensure timely resolution.
- Accurately update and maintain customer data in the CRM system.
- Collaborate with sales and marketing teams for feedback and campaign coordination.

**Skills Required**:

- Strong verbal and written communication skills
- Persuasive and customer-centric approach
- Ability to multitask and handle rejection professionally
- Patience, resilience, and a positive attitude
- Fluency in Hindi and English (additional languages preferred)

Pay: From ₹15,000.00 per month

Schedule:

- Day shift

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7876431437

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