Telecaller
1 day ago
Our company is an ecommerce company. Ecommerce company means online business company.
Our company sells products online. Our company has its own website from where customers order goods online.All these orders are seen with us and we check all these orders and send them to the customers.We need a strong team to investigate all these orders. The main job of this team is to make calls on the orders booked by the customers. In this call, we clear many things by talking to the customer.Such calls are called confirmation calls. All these calls are made before the orders are dispatched.
All these calls are made before the orders are dispatched.
1. For order confirmation: Whether the customer wants to order or not. If not, then find out the reason for it and if possible then solve that cause.
2. Product editing: Sometimes at the time of confirmation on call it is found that the customer wants to make some changes in the selected item. Like changing the color, changing the model of the selected product
3. address editing: Sometimes the address given by the customer is incomplete due to which there may be issue in delivery of the product. We have to rectify this by checking it at the time of call.
All we have to do is check each and every order thoroughly so that mistakes are minimized.
**Note**: We already have orders from our customers and we just need to reconfirm their orders. If there is any problem while reconfirming these orders, we have to ask the customer about it. If we think there is an issue with the customer's address, phone number, or details, then we have to ask him.
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹8,000.00 - ₹14,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Morning shift
- Weekend availability
- Weekend only
**Speak with the employer**
+91 7696558801
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