Telesales Executive

1 week ago


Kolkata West Bengal, India Voyage Hotels & Resorts Full time

**Key Responsibilities**:

- Make outbound calls to potential customers and follow up on leads to generate bookings.
- Answer incoming calls and respond to guest inquiries regarding hotel packages, availability, and promotions.
- Clearly explain products, services, and offerings tailored to customer needs.
- Identify customer requirements and recommend suitable resort packages, upgrades, or add-ons.
- Maintain accurate records of customer interactions, sales, and bookings in the CRM system.
- Achieve and exceed monthly sales targets and KPIs.
- Provide excellent customer service before, during, and after the booking process.
- Coordinate with reservations, marketing, and operations teams to ensure guest satisfaction.
- Stay updated on company offers, property features, and seasonal campaigns.

**Requirements**:

- Proven experience in telesales, reservations, or customer service, preferably in the hospitality sector.
- Excellent verbal communication and interpersonal skills.
- Ability to work in a fast-paced, goal-driven environment.
- Strong persuasion and negotiation skills.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person


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