Associate Incident Coordinator

1 week ago

Mumbai, India Kyndryl Solutions Private Limited Full time

**Why Kyndryl**

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

**Your Role and Responsibilities**
- Incident Management, ITIL.
- Accountable for effective management of Service Support processes and compliance of the processes in BAU.
- Functional responsibility of the Service Support team.
- Acting as coordinator for multi-Service Provider for Severity 1 Incidents/Major Incident Determining the impact and urgency of an incident and assigns priority.
- Creates a resolution plan outlining actions to resolve and recover incident.

**Required Technical and Professional Expertise**
- Follow-ups on pending incidents, doing the trend analysis and co-ordination with multiple teams.
- Responsibilities to Resolve, Recover and Close.
- Determines most appropriate approach to be used in resolving and recovering incident.
- Invokes Problem Management process where further investigation into root cause is required Communicates status to client of High priority incident throughout the Incident Lifecyle.
- As per communication plan Performing post-resolution incident reviews and evaluating the effectiveness of incident resolution.
- Orchestrate Incident Recovery by driving Incident Bridge.
- Consolidating an integrated resolution plan when multiple competencies/Business Units are engaged.

**Preferred Technical and Professional Experience**
- Incident Manager, ITL.

**Required Education**

Bachelor's Degree

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

**Other things to know**

**Primary Job Category**

Enterprise Operations

**Role (Job Role)**

Business Programs Manager

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Early Professional

**Travel Required**

No Travel

**Company**

(Y030) Kyndryl Solutions Private Limited

**Is this role a commissionable / sales incentive based position**

No

  • Associate Incident Coordinator

    1 week ago

    Mumbai, India Kyndryl Solutions Private Limited Full time

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Incident Coordinator

    3 days ago

    Mumbai, Maharashtra, India Brennan IT Full time

    **Brennan. Where true performance thrives.** At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our **True Performance System**...

  • Incident Response

    2 weeks ago

    Mumbai, Maharashtra, India Skillventory Full time

    Job DescriptionRole & responsibilities:- The Lead Incident Response Team is responsible for overseeing the end-to-end management of technology incidents across the enterprise.- This role ensures rapid detection, containment, resolution, and root cause analysis of incidents affecting critical IT services.- The position requires strong leadership, technical...

  • Incident Response

    1 week ago

    Mumbai, India Skillventory Full time

    Job Description Role & responsibilities: - The Lead Incident Response Team is responsible for overseeing the end-to-end management of technology incidents across the enterprise. - This role ensures rapid detection, containment, resolution, and root cause analysis of incidents affecting critical IT services. - The position requires strong leadership,...

  • STA Incident Manager

    5 days ago

    Mumbai, Maharashtra, India BNP Paribas Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position Purpose BNP Paribas is looking for well organized, dynamic, and highly motivated individuals for the role of Incident Manager for STA under the ITGP Production area. The role will require excellent Incident Management skills and very high level of communication skills (both written and verbal) and thorough understanding of support functions and...

  • Incident manager

    7 days ago

    Navi Mumbai, India Sharekhan Full time

    Transversal ownership of the IT Incident Management encompassing all the Sharekhan IT applications (including client facing, trading and back-office operations) This includes coordination with Application support team in case of an incident on one side and Management, Clients, other stakeholders on the other, also keeping track of regulatory reporting...

  • Incident Response Expert

    2 weeks ago

    Navi Mumbai, Maharashtra, India beBeeCybersecurity Full time ₹ 1,50,000 - ₹ 28,00,000

    Incident Response Expertise SoughtThe successful candidate will oversee the management of technology incidents across the enterprise, ensuring timely and effective resolution.This role requires strong leadership, technical acumen, and the ability to coordinate across multiple teams under pressure.Key responsibilities include:Leading incident response...

  • Incident Response Leader

    2 weeks ago

    Mumbai, Maharashtra, India beBeeCybersecurity Full time ₹ 15,00,000 - ₹ 25,00,000

    Job OverviewWe are seeking an Incident Response Leader to join our team. This is a key role in detecting, analyzing, and responding to security incidents.Key Responsibilities:Lead the incident response team in detecting, analyzing, and responding to security incidents.Develop and implement incident response plans, playbooks, and escalation procedures.Conduct...

  • Critical Incident manager

    7 days ago

    Mumbai, India Lenovo Full time

    General Information Req # WD Career area: Services Country/Region: India State: Maharashtra City: Mumbai Date: Friday, September 5, 2025 Working time: Full-time Additional Locations: India - Mahārāshtra - Mumbai India - Mahārāshtra - Mumbai Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69...

  • Incident Management Professional

    23 hours ago

    Bengaluru, Mumbai, India IDESLABS PRIVATE LIMITED Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We have immediate opening for SMGManagement of Major and Severe impacting incidents primarily involving large scale infrastructure, issues or high risk data application issues. This includes but is not limited to:Time sensitive communication to the business partners and others when SLA/Customer impact is identified.Running both technical conference bridges...