Associate Incident Coordinator

3 days ago

Mumbai, India Kyndryl Solutions Private Limited Full time

**Why Kyndryl**

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

**Your Role and Responsibilities**
- Incident Management, ITIL.
- Accountable for effective management of Service Support processes and compliance of the processes in BAU.
- Functional responsibility of the Service Support team.
- Acting as coordinator for multi-Service Provider for Severity 1 Incidents/Major Incident Determining the impact and urgency of an incident and assigns priority.
- Creates a resolution plan outlining actions to resolve and recover incident.

**Required Technical and Professional Expertise**
- Follow-ups on pending incidents, doing the trend analysis and co-ordination with multiple teams.
- Responsibilities to Resolve, Recover and Close.
- Determines most appropriate approach to be used in resolving and recovering incident.
- Invokes Problem Management process where further investigation into root cause is required Communicates status to client of High priority incident throughout the Incident Lifecyle.
- As per communication plan Performing post-resolution incident reviews and evaluating the effectiveness of incident resolution.
- Orchestrate Incident Recovery by driving Incident Bridge.
- Consolidating an integrated resolution plan when multiple competencies/Business Units are engaged.

**Preferred Technical and Professional Experience**
- Incident Manager.

**Required Education**

Bachelor's Degree

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

**Other things to know**

**Primary Job Category**

Enterprise Operations

**Role (Job Role)**

Business Programs Manager

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Early Professional

**Travel Required**

No Travel

**Company**

(Y030) Kyndryl Solutions Private Limited

**Is this role a commissionable / sales incentive based position**

No

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