Customer Service

3 days ago

Andheri Mumbai Maharashtra, India Austral International Co. Full time

**Job Title**:
**Customs Clearance Customer Service Executive**

**Location**:
Mumbai

**Experience**:
2- 5 years

**Salary**:
2.5 - 4.20 LPA (based on experience)

**Job Summary**:
**Key Responsibilities**:
✔ Support clients in preparing and submitting customs documentation like invoices, packing lists, and certificates of origin
✔ Ensure compliance with customs laws, duties, and tariff structures
✔ Track shipments and provide regular updates to customers
✔ Coordinate with customs officials, shipping lines, freight forwarders, and warehouses to expedite clearance
✔ Resolve shipment issues, discrepancies, and customer complaints promptly
✔ Maintain accurate records and documentation
✔ Assist in audits and reporting as required
✔ Stay informed about changing regulations and compliance requirements

**Skills & Requirements**:
✔ Excellent communication and customer handling skills
✔ Basic understanding of customs clearance, import/export documentation, and compliance
✔ Strong problem-solving and analytical skills
✔ Ability to multitask and work efficiently under pressure
✔ Proficient in MS Office (Excel, Word, Outlook)
✔ Detail-oriented with a focus on accuracy
✔ Prior experience in logistics, freight forwarding, or shipping is an advantage but not mandatory

**Educational Qualification**:

- Graduation in related field

**Benefits**:
Competitive salary package
Learning opportunities in logistics and international trade
Dynamic and supportive work environment
Career growth prospects

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

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