IT Executive

4 days ago

Kondapur Hyderabad Telangana, India Rainbow Children's Hospital - Kondapur Full time

**Hospital experience mandatory***

Focus

Indicator

Financial/ Business
- Implement and adhere to plans, policies, compliances, operating procedures and budgets for all existing IT infrastructure requirements and protocols
- Liaise with the internal stakeholders and understands the requirements for new functionalities and support the Manager
- IT Infrastructure to assess the efficiency and impact and implement as per approvals
- Provide day to day business as usual support by resolving issues raised related to IT infrastructure as per SLA and enhance user experience across the locations in the group
- Responsible for regular maintenance of the infrastructure as per set protocols, prepare daily report which is shared with the UH and the Group Head. Contribute in preparing the monthly status report for IT Head

Operations
- Continuously probes and analyses to pre-empt potential problems and identify inefficiencies. Provides anticipatory resolutions.
- Ensure IT security and Data protection 24X7 and identify threats and assesses requirement for any new hardware/ firewall. Manage CCTV connectivity and provide technical support
- Responsible for incorporation, automation and maintenance of all IT hardware (printer, scanner, bar-code printer etc.) and maintenance of lab and Bio-medical equipment, maintenance and arrangements of Video Conferences across 13 centers, OT recordings etc.
- Manage the workshops, both inside and outside the hospital premises involving IT infrastructure, runs medical equipment simulations
- Send mail for planned downtime, simultaneously generate the reports thrice a day while network monitoring, take care of the micro-soft patch release related activities
- Responsible for managing inventory related to IT Infra (Cartridge etc.)

People

Customer
- Manage vendors for HIS/ ERP, Cloud, Network / Infra, Server, employee level end user devices; coordinate to ensure quality of maintenance and service
- Network in the industry to keep abreast of the new technology (infra) and best practices
- For any first level hardware problems, provide appropriate in-house solution for any higher-level problems, coordinate with vendor for a resolution

« Any other portfolio that may be entrusted by the management from time to time.

**Educational Qualifications**:PreferablyB.Tech

**Work Experience**
- 2-7 years of relevant experience in the industry
- Experience in Health Care domain preferable
- Agility to learn quickly and adopt to change
- Analytical ability and problem-solving skills

**Expected Deliverables**
- **Smooth business operation**
- System availability
- Resolving incidents and problems within SLA
- Zero escalations
- **Operational Performance** and customer service level
- Quality of day to day issue resolution for units
- Prioritization of issues
- Timeliness
- Satisfaction rate of stakeholder
- **Vendor Management**
- Ensuring 100% service and support from vendor as per SLA

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Shift:

- Day shift
- Rotational shift

**Experience**:

- total work: 3 years (required)

Work Location: In person

Expected Start Date: 15/11/2024

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