Customer Success Representative

20 hours ago

Malad Mumbai Maharashtra, India QTONET PRIVATE LIMITED Full time

**Job Summary**:
We are looking for a proactive and customer-focused **Customer Success Executive** with strong **English communication skills** and proficiency in **MS Excel and Word**. The role involves supporting clients, resolving queries, ensuring satisfaction, and helping customers get the most value from our services or products.

**Key Responsibilities**:

- Act as the first point of contact for customers and address their inquiries promptly.
- Build and maintain strong relationships with customers to ensure long-term satisfaction.
- Communicate clearly and professionally in **English** (verbal and written).
- Provide product/service support and guide customers through the onboarding process.
- Track customer issues and feedback, and coordinate with internal teams for resolution.
- Maintain accurate customer records, updates, and reports using **MS Excel**.
- Prepare and send reports, documentation, and communication using **MS Word**.
- Assist in collecting feedback and identifying opportunities for improvement.

**Requirements**:

- Bachelor’s degree in any discipline.
- **0-2 years of experience** in customer service, support, or client-facing roles.
- Excellent **verbal and written communication** in English.
- Proficient in **MS Excel and Word** for documentation and reporting.
- Strong interpersonal and problem-solving skills.
- Ability to work independently and in a team environment.
- Positive attitude and customer-first mindset.

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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