Salesforce Administrator

Are you a **Salesforce Administrator **looking for an exciting career with an industry-leading global Tech company?- **Join us, and build a career, not just a job**

**This is a fully remote, India based role**, so if you are looking to expand your skills further whilst making a valued contribution to an exciting, industry-leading tech organisation, we are keen to hear from youKey Responsibilities:
**System Upgrades and Maintenance**:

- Keep abreast of Salesforce releases and features to evaluate their impact on current configurations.
- Manage and execute platform upgrades, ensuring smooth integration with existing custom solutions.

**Application Development and Customization**:

- Construct and modify intricate workflow rules for process automation.
- Customize fields, page layouts, record types, profiles, and roles to meet user needs.
- Leverage advanced Salesforce features to enrich the user experience.

**Report and Dashboard Engineering**:

- Collaborate with department heads to define precise requirements for Salesforce reports and dashboards.
- Develop and maintain insightful reports and dashboards to drive business decisions.
- Ensure ongoing relevance and accuracy of reporting tools to suit evolving business strategies.

**Salesforce Support and Problem Solving**:

- Proactively identify and resolve intricate Salesforce issues.
- Lead enhancements, system integrations, and onboarding of new user groups.
- Provide advanced support for escalated Salesforce-related inquiries.
- Work alongside IT teams to maintain seamless system performance.

**User and Data Governance**:

- Manage user accounts, roles, and profiles, upholding system security and efficiency.
- Maintain the integrity and accuracy of Salesforce data through regular audits and clean-ups.
- Enforce standards for data entry and oversee data migration and integration efforts.

**Training and Knowledge Sharing**:

- Develop and deliver comprehensive Salesforce training to diverse user groups.
- Produce and update user-friendly documentation for Salesforce workflows and processes.
- Evaluate system usage and recommend improvements to enhance productivity.
- Cultivate an environment of continuous learning and mastery of Salesforce among all users.

Skills, Knowledge, and Experience:

- **Educational Background**: Bachelor’s Degree in Computer Science, Information Systems, or related field
- **Mandatory Salesforce Certifications**: Salesforce Certified Administrator (Other Relevant Certifications)
- **Desirable Salesforce Certifications**:

- Salesforce Certified Platform Developer I
- Salesforce Certified Platform Developer II
- **Professional Background**:Experience in Salesforce development and administration.
- **Expected Areas of Competence**:

- Experience in creating Salesforce reports and dashboards. - Skills in troubleshooting and user support within Salesforce.
- Knowledge of data maintenance and user account management in Salesforce.
- Ability to provide training and create documentation for Salesforce users.
- (Optional) Certifications like Salesforce Administrator or Salesforce Developer.

Benefits - along with a highly competitive salary, and statutory benefits, we also:

- Operate a remote working environment where we fully support remote working
- Enable internal mobility by posting all vacancies on our internal job board and encourage all Oceaneers to make their next move within OTG.
- Provide a culture of continuous development and growth.

**Equality, Diversity, and Inclusion are values that are central to our success, come and see for yourself.**

About Ocean Technologies Group

**The Ocean Technologies Group is a global learning and operational technology company dedicated to realising the potential of every seafarer and every ship.**

The group is built on historic and iconic maritime brands with over 60 years’ collective experience of helping the most successful ship operators achieve the highest standards of safety and operational excellence.
Together, our companies boast an unrivalled network of over 1,400 customers, 20,000 vessels and over 1,000,000 seafarers with the biggest data rich picture of learning and development behaviour in maritime history.
It is this collective knowledge, experience and ability to collaborate with our partners, that will empower the Ocean Technologies Group to help to make the industry safer, stronger and able to excel.

**Department**

Technology

**Employment Type**

Permanent

**Location**

India

**Workplace type**

Fully remote