Clinical Supervisor

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Clinical Supervisor to support team of Client Care Counsellors and Tele-counsellors

Clinical Supervisor

India

LifeWorks

LifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform, LifeWorks by Morneau Shepell. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.

As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, LifeWorks by Morneau Shepell uses innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use.

Morneau Shepell employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.

Summary

The Clinical Supervisor is responsible for the leadership and ongoing day-to-day direction and clinical supervision for the Tele Counsellors in a fast-paced crisis-line/chat contact centre environment.

**Responsibilities**:
Direct supervision of staff: 60%
- Provide clinical supervision, consultation, direction, feedback and coaching to a team of counsellors.
- Conduct monthly one-on-one meetings with telecounsellors to review performance standards, provide coaching and case consultation, and conduct joint problem solving within any of these areas
- Establish, with the employee, performance goals and action plans
- Schedule and Conduct yearly performance appraisals
- Assist in recruitment and selection of new hires; provide training, coaching, and performance management
- Deal effectively with employees in crisis or urgent situations whether work or non-work related
- In the event of non-suitability or operational demand, plan (in coordination with the Clinical Manager) and conduct the employment termination of an employee.
- Assist in design and facilitate team training sessions to develop specific knowledge or competencies
- Conduct monthly team meetings to communicate business goals, share insights, brainstorm issues and improvements, build team by gaining consensus around critical issues

Project Management: 20%
- Regular meetings with individuals/depts. for planning and launching projects
- In concert with other Morneau Shepell departments, operationalize programs at the Care Access Centre level.
- Act as Subject Matter Expert on various projects.
- Act as User Acceptance Tester on new launches.
- In collaboration with Clinical Manager, development of policies and procedures for CAC.

Liaison with other departments and corporate clients: 5%
- Make presentations to corporate clients either current/potential clients
- Take part on various interdepartmental committees
- Presentations and meetings to other departments regarding issues related to CAC

Provide assistance to other supervisors and their teams within the department: 10%
- Provide back-up supervision for other teams when supervisors are absent/not available
- Peer supervision for other supervisors
- Take leadership role in times of Disaster Recovery and understand Disaster protocols
- Occasional on-call duty as assigned by Clinical Manager

Other duties as assigned: 5%
- Participate in weekly Supervisor Meetings
- Lead monthly Team Meetings
- Possibly take clinical overflow calls or tele counselling cases as assigned by Clinical Manager

Succeeding as a Clinical Supervisor will require the following core qualifications and skills

**Education**:

- Minimum of a Masters in Counselling Psychology, Phil or equivalent
- Recognized qualification in Counselling Supervision is strongly preferred

**Experience**:

- Minimum 5 years combined clinical/supervisory experience.
- Local registration with professional body.

Clinical Knowledge and Skills:

- Strong screening skills for: substance abuse, depression, suicide risk, violence risk
- Strong intervention and counselling skills with population presenting in crisis and /or PTS s