Customer Care Executive

2 weeks ago

Agra, India Shree Consultants Full time

A Customer Relationship Executive plays a crucial role in building and maintaining positive relationships between a company and its customers. The job description for a Customer Relationship Executive typically includes the following responsibilities, qualifications, and skills:
**Job Title**: Customer Relationship Executive

**Job Overview**:A Customer Relationship Executive is responsible for ensuring excellent customer service and satisfaction by addressing customer inquiries, resolving issues, and proactively managing customer relationships to foster loyalty and retention.

**Responsibilities**:
Provide information about products or services, address inquiries, and resolve complaints.

**Relationship Building**:Build and maintain strong, long-lasting customer relationships through effective communication and trust-building.
Identify and anticipate customer needs, providing proactive support and solutions.

**Problem Resolution**:Investigate and resolve customer issues or complaints promptly and effectively.
Escalate complex problems to higher-level support or management when necessary.

**Sales Support**:Assist in the sales process by providing information, product recommendations, and guiding customers through purchasing decisions.

**Feedback Collection**:Gather customer feedback and suggestions to help improve products or services.
Relay valuable customer insights to the relevant teams for continuous improvement.

**Qualifications**:

- Bachelor's degree in business, marketing, or a related field is preferred.
- Proven experience in a customer service or sales role.
- strong problem-solving abilities.
- Proficiency in using customer relationship management (CRM) software.

For more information contact this no.8171955835

**Job Types**: Permanent, Fresher

**Salary**: ₹9,512.96 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Morning shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- Bachelor's (required)

**Speak with the employer**
+91 8989480817

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