Customer Service Executive

2 weeks ago

Delhi Delhi, India Kalp Solutions Full time

**Job Title**: Customer Service Executive (Graduate Freshers)

**Location**: Uttam Nagar East, New Delhi

**Salary**: ₹20,000 per month

**Job Type**: Full-time

**Shift Timing**: 8:00 PM - 5:00 AM (Monday to Friday)

**About Us**

Kalp Solutions is an International BPO startup with a focus on delivering exceptional service to global clients. We are seeking dynamic and motivated **graduate freshers** for our customer service team at our Uttam Nagar East office. If you have excellent communication skills and a passion for customer service, we want to hear from you

**Key Responsibilities**:

- Handle inbound and outbound calls to provide support to customers.
- Assist customers with inquiries, resolve issues, and provide appropriate solutions.
- Maintain accurate records of customer interactions and transactions.
- Ensure high levels of customer satisfaction through professional and courteous communication.
- Collaborate with team members to meet and exceed performance goals.

**Key Requirements**:

- **Graduate fresher** (any discipline).
- Excellent verbal and written communication skills in English.
- A positive attitude, with a focus on delivering outstanding customer service.
- Ability to work in a challenging, fast-paced environment.
- Strong problem-solving skills and attention to detail.

**Why Join Us?**
- **Competitive salary** of ₹20,000 per month.
- Opportunity to work in a growing, dynamic team.
- Supportive work environment that encourages learning and career growth.
- Convenient shift timings with weekends off (Monday to Friday).

**How to Apply**:
**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 per month

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- UK shift
- US shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (preferred)

Work Location: In person

Expected Start Date: 14/10/2024

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