Customer Relationship Executive

1 week ago

Vasai Maharashtra, India Fast Track Jobs Full time

We Requires Customer Relationship Management (CRM) for a Manufacturing Company at Vasai East

**Designation - Customer Relationship Management (CRM)**

Experience: 1 years to 3 years.

Location
- Vasai (East) Navghar Road

Education : Graduate

**Job Description - CRM**

**1. **To check mails and reply them or forward them to the concerned department.

**2.** Solving customer queries by co-ordinating with respective department about delivery of goods/ complaints/ planning etc.

**3.** Sending Quotations and Performa invoice to the customers on behalf of Marketing executives.

**4**. When the Purchase order is received from the customer, CRM/Admin has to scrutinize (Product detail size, rate, terms and conditions, taxes, outstanding of the particular customer with the help of the quotation or other date and Accounts Dept.)

5. Order should be as per the MOQ mentioned in PI or Quotation or as per Logroll size and if any balance quantity then to confirm with Sales/Marketing team or need to take approval from customer for MOQ.

**6. **The original P.O. is sent to the Accounts Dept. so that they can check last status of outstanding and if any mistake in rates etc. and then process for making Performa Invoice for the customer depending upon the terms & conditions.

**7.** Excel sheet should be mailed to the Planning Dept. They will take the order in Planning

**8. **Then fill the excel sheet format with the help of Purchase order copy of the customer. Then the CRM/Admin have to mail the Performa Invoice to Factory, Customer and Accounts Dept. (P.I. and Excel format)

**9. **Then the accounts Department will give payment confirmation to the CRM/Admin, which the CRM/Admin has to pass to the Planning Dept. or Logistics Dept. for dispatch of goods.

**10. **Logistics Dept. will mail and update the CRM/Admin Dept. and Accounts Dept. regarding dispatch of the materials by providing LR numbers. Then the CRM/Admin have to ask the Accounts Department that they have updated the Customer by giving the LR. No.

**11.** Retention of Old clients and generation of business.

**Working Time & days -9:30 AM - 6:45 PM | Monday to Saturday**

Feel free to call.

**8624002967**

Regards,

Aishwary

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8624002967

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